Customer Support

Customer Support

Jamestown fully appreciates the important role that comprehensive customer support plays in the overall success of any water treatment program. During our routine on-site service visits, your Jamestown representative will:

  • Monitor system performance
  • Calibrate control and feed equipment
  • Verify proper chemical dosage
  • Calculate chemical consumption rates
  • Evaluate cost estimates
  • Consider pending regulatory actions
  • Review results with plant personnel
  • Address any operating problems
  • Implement corrective actions

Technical Support

As an integral part of our comprehensive water treatment programs, Jamestown offers our customers the following technical support services:

  • “On-site” service by trained personnel
  • Plant-specific operations manuals
  • Corrosion coupon monitoring
  • Microbiological studies
  • Deposit and water analyses
  • Metallurgical studies
  • Video training programs
  • Wastewater feasibility studies
  • Fuel oil analyses
  • Combustion studies
  • Legionella testing

Educational Programs

As part of our partnership with your company, Jamestown will ensure that appropriate operating and management personnel at your facility are properly trained in all aspects of your water treatment program, including the following:

  • Safe handling of chemicals
  • Use of the MSDS
  • Emergency response procedures
  • Product testing procedures
  • Equipment inspections
  • Computerized data base management
  • CD and Video training programs

Jamestown also works in close partnership with independent environmental, mechanical, and design engineering firms to help resolve your most challenging problems.

Routine Plant Services

  • Review the daily plant test records compiled since the previous service call
  • Check the status of the current treatment program
  • Conduct a point-by-point discussion with your operating personnel on any problems
  • Inspect all water handling equipment, particularly during plant turnarounds
  • Calculate material balances on all systems and check chemical inventory levels
  • Install and/or remove corrosion coupons and perform a microbiological control analysis
  • Complete and submit a written report of findings and recommendations to designated personnel

Field Service

Even the most sophisticated water treatment program is only as good as the service representative supporting the technology. At Jamestown, we strongly believe that periodic review by a highly qualified service engineer is an indispensable part of any successful water treatment program. With the use of our products, Jamestown offers our technical support services at no additional cost. Such a comprehensive program is provided to insure that you recieve the maximum benefit and performance from your water treatment program.

Our field service representatives have an average of over 10 years of actual “Hands-on” industry experience overseeing a wide variety of water handling equipment. In addition, many of our managers have been awarded the Certified Water Technologist (CWT) designation by the Association of Water Technologies (AWT), a leading professional trade organization.

Always On-Call

We will be available 24 hours/day, year round, should emergency service be required. During your Sales Engineer’s service visits, he will be available to ensure that all concerned parties are thoroughly instructed in the implementation of the treatment program.

On-Site Services

As a supplement to our routine service plan, your Jamestown Sales and Service Engineer can also provide a number of additional practices and procedures to help maintain an effective water treatment program. The following is a partial list of these services:

  • Operations Manual
  • Equipment Inspections
  • Corrosion Coupon and Spool Sample Studies
  • Electronic Corrosion Monitoring
  • Periodic Program Reviews
  • Computerized Process Database Management Programs
  • Consulting Services
  • Analytical and Laboratory Test Services
  • Computerized Deposit Monitoring
  • Microbiological Assay Slides
  • On-Call Service