Customer Support

Jamestown fully appreciates the important role that comprehensive customer support plays in the overall success of any water treatment program. During our routine on-site service visits, your Jamestown representative will:

Monitor system performance
Calibrate control and feed equipment
Verify proper chemical dosage
Calculate chemical consumption rates
Evaluate cost estimates
Consider pending regulatory actions
Review results with plant personnel
Address any operating problems
Implement corrective actions

Technical Support

As an integral part of our comprehensive water treatment programs, Jamestown offers our customers the following technical support services:

“On-site” service by trained personnel
Plant-specific operations manuals
Corrosion coupon monitoring
Microbiological studies
Deposit and water analyses
Metallurgical studies
Video training programs
Wastewater feasibility studies
Fuel oil analyses
Combustion studies
Legionella testing

Educational Programs

As part of our partnership with your company, Jamestown will ensure that appropriate operating and management personnel at your facility are properly trained in all aspects of your water treatment program, including the following:

Safe handling of chemicals
Use of the MSDS
Emergency response procedures
Product testing procedures
Equipment inspections
Computerized data base management
CD and Video training programs

Jamestown also works in close partnership with independent environmental, mechanical, and design engineering firms to help resolve your most challenging problems.

Routine Plant Services

Review the daily plant test records compiled since the previous service call
Check the status of the current treatment program
Conduct a point-by-point discussion with your operating personnel on any problems
Inspect all water handling equipment, particularly during plant turnarounds
Calculate material balances on all systems and check chemical inventory levels
Install and/or remove corrosion coupons and perform a microbiological control analysis
Complete and submit a written report of findings and recommendations to designated personnel

Field Service

Even the most sophisticated water treatment program is only as good as the service representative supporting the technology. At Jamestown, we strongly believe that periodic review by a highly qualified service engineer is an indispensable part of any successful water treatment program. With the use of our products, Jamestown offers our technical support services at no additional cost. Such a comprehensive program is provided to insure that you recieve the maximum benefit and performance from your water treatment program.

Our field service representatives have an average of over 10 years of actual “Hands-on” industry experience overseeing a wide variety of water handling equipment. In addition, many of our managers have been awarded the Certified Water Technologist (CWT) designation by the Association of Water Technologies (AWT), a leading professional trade organization.

Always On-Call

We will be available 24 hours/day, year round, should emergency service be required. During your Sales Engineer’s service visits, he will be available to ensure that all concerned parties are thoroughly instructed in the implementation of the treatment program.

On-Site Services

As a supplement to our routine service plan, your Jamestown Sales and Service Engineer can also provide a number of additional practices and procedures to help maintain an effective water treatment program. The following is a partial list of these services:

Operations Manual
Equipment Inspections
Corrosion Coupon and Spool Sample Studies
Electronic Corrosion Monitoring
Periodic Program Reviews
Computerized Process Database Management Programs
Consulting Services
Analytical and Laboratory Test Services
Computerized Deposit Monitoring
Microbiological Assay Slides
On-Call Service