Jamestown fully appreciates the important role that comprehensive customer support plays in the overall success of any water treatment program. During our routine on-site service visits, your Jamestown representative will:
As an integral part of our comprehensive water treatment programs, Jamestown offers our customers the following technical support services:
As part of our partnership with your company, Jamestown will ensure that appropriate operating and management personnel at your facility are properly trained in all aspects of your water treatment program, including the following:
Jamestown also works in close partnership with independent environmental, mechanical, and design engineering firms to help resolve your most challenging problems.
Even the most sophisticated water treatment program is only as good as the service representative supporting the technology. At Jamestown, we strongly believe that periodic review by a highly qualified service engineer is an indispensable part of any successful water treatment program. With the use of our products, Jamestown offers our technical support services at no additional cost. Such a comprehensive program is provided to insure that you recieve the maximum benefit and performance from your water treatment program.
Our field service representatives have an average of over 10 years of actual “Hands-on” industry experience overseeing a wide variety of water handling equipment. In addition, many of our managers have been awarded the Certified Water Technologist (CWT) designation by the Association of Water Technologies (AWT), a leading professional trade organization.
We will be available 24 hours/day, year round, should emergency service be required. During your Sales Engineer’s service visits, he will be available to ensure that all concerned parties are thoroughly instructed in the implementation of the treatment program.
As a supplement to our routine service plan, your Jamestown Sales and Service Engineer can also provide a number of additional practices and procedures to help maintain an effective water treatment program. The following is a partial list of these services: